Help and FAQ

All of our services are back in business. You are welcome to pop by to see us, have a browse, book an eye exam or arrange that much needed repair. 

Eye examinations are available to book in all stores. Learn more about booking an eye exam here.

Regrettably, not all of our stores are fully wheelchair accessible. 

Fully accessible stores and examination rooms

Cambridge

Accessible stores (but not exam rooms)

Hampstead (not our Bespoke room)

Coal Drops Yard

Notting Hill

Borough

Brighton

Covent Garden

Please note that for Coal Drops Yard, Notting Hill, and Brighton, the exam rooms are on the ground floor, but some larger wheelchairs will not be able to access.

We are unable to accept orders using expired prescriptions. Please visit our eye exam page or get in touch if you would like to know more.

We are offering store collection for online and phone orders at all of our open locations. Simply select which store you would like to pick up from during checkout. If you would prefer to not collect your items anymore, please contact customer service to arrange delivery.

Please contact info@cubitts.com with a copy of your prescription, including the eye exam date, recall date and optometrist's signature and we will be able to assist further.

We do not offer returns on our Bespoke frames, monogrammed cases, or otherwise personalised products unless there is a fault with the product itself. For more information on what is considered a product fault, please click here.

For our core collection frames and prescription lenses, we still offer a 30 day return policy. 

Not at this time. You can still order frames online, and we have a 30-day no-quibble returns policy, should you change your mind.