Account Information

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Once you create an account with Cubitts, you can view the status of any live orders as well as your order history. There is an option to print an invoice and to view past prescription details that have been uploaded onto the system. 

I can’t sign into my account.

If you have forgotten your password, you can reset it here. If you are still having trouble accessing your account, please contact our customer services team at 

I would like to close my account.

Of course. Simply send an email to and our customer services team will see that your account is closed.

How can I make changes to the details in my account?

You can make changes to your account by logging in here and making the changes required under the ‘Your Details’ section at the bottom of the page.

How do I track my order?

You can do this by logging into your account, where your order status will be clearly displayed at the top of the page. If you have any further questions about your order status, please contact our customer services team at 


How can I sign up to your newsletter?

You can sign up to our newsletter by entering your email address in the website footer. 

How can I unsubscribe from your newsletter?

If you no longer wish to receive our newsletter, you can click the unsubscribe link at the bottom of our emails. Alternatively, you can email with your request and our customer services team will unsubscribe you manually. Please note, once you unsubscribe it may take up to seven days to update your preferences. If you would like to re-subscribe, you can do so at the bottom of this page.