Health and Safety Precautions for COVID-19

I am waiting for the stores to reopen, when will this be?

We have now reopened 6 of our stores: Spitalfields, Coal Drops Yard, Notting Hill, St James's, The Borough, and Soho. 

We'll be offering our full range of services in store, including eye examinations, adjustments, repairs, reglazes, and made-to-measure and bespoke consultations. 

We're taking it slowly to ensure each environment is safe for both our staff and customers, but we anticipate that more stores will reopen shortly after. 

Do I need to wear a mask to come into the store?

Our team will be wearing face masks for your protection and we respectfully ask that you do the same. Wearing a face mask will be mandatory for customers attending an eye examination.

Will the store have social distancing guidelines?

Yes. We are operating in line with government guidance and will be minimising the number of customers in our stores at any one time, as well as adhering to social distancing guidelines, which will be shown throughout.

What services will be available in store?

You can visit us to browse and make a purchase, as well as refund or exchange orders bought online. 

We are also reintroducing our regular services of frame adjustments, free lens cleaner refills, made-to-measure and bespoke appointments, and repairs. Please be advised that some repairs may take longer than usual. 

Will I be able to pay in cash?

We are only accepting contactless or card payments at this time. 

Can I collect my online order in store?

At the moment, we are not offering our collect in store option for orders placed at

Can I book an eye examination?

Eye examinations can be booked at any of our open stores.

Please note that we will be prioritising those overdue for eye examinations to begin with. If you’re concerned about any changes in your vision or your prescription has expired, contact us now to book an appointment. 

We respectfully request that you wear a mask when visiting for an eye examination due to the proximity of contact with our optometrists. We also ask that you avoid wearing contact lenses to your appointment as we do not have a designated space should you need to remove them, and attend alone to help us keep our store capacity to a minimum.

Can I have an eye examination safely?

Yes. We are following government guidelines and both optometrist and patient will be wearing PPE as required. Our testing rooms will be thoroughly disinfected between every patient and all of our frames will be thoroughly cleaned throughout the day. Currently we will only be able to see patients for non-routine, emergency eye examinations. If you were due or overdue for a routine eye examination, or need an emergency appointment, call +44 (0) 207 683 6369 or email to book. 

If I have coronavirus symptoms, or have been in contact with someone who does, can I still come in for my appointment?

Unfortunately not. Please cancel your eye examination if you have symptoms or have been in contact with someone with symptoms, which can include but are not limited to a high temperature, cough, and loss or change in smell or taste. Additionally, if you are considered to be high risk, we ask that you please cancel your appointment. Eye examinations are free to cancel, although we do appreciate as much notice as possible.

Will you start doing the Home Try On service again?

Not at this time. You can order online here or visit any of our reopened locations. We have a 30-day no-quibble returns policy, should you change your mind.