Help and FAQ

Phone lines and chat available Monday - Thursday 9am - 7pm, Friday 9am - 6pm, Saturday 10am - 6pm, and Sunday 12pm - 4pm British time.

When are your stores reopening?

We have now reopened all of our stores. We're working hard to ensure each environment is safe for both our staff and customers. You can read more about our safety measures here.

Do I need an appointment to try on frames?

No, you do not need an appointment to try on frames in store.

Can I book an eye exam?

Yes, our eye examination clinics have reopened with our stores, with extra safety measures in place. You can book online, or contact our team at +44 (0) 207 683 6369 or

Can I collect my online order in store?

At the moment, we are not offering our collect in store option for orders placed at

Can I still use a discount code provided to me from one of your stores even if it's closed?

Yes, absolutely. Please contact our customer service team who will be able to assist you.

What prescriptions can you cater for?

Online, we offer single vision lenses for either distance or reading vision. Our standard price of £125 ($165 / €150) includes single vision prescription lenses using a 1.5 or 1.6 index lens. This typically covers prescriptions with sphere (SPH) values between -5.00 and +5.00. For stronger prescriptions you can add higher index, thinner lenses to your order. You have the option to add these in the checkout, but if you don’t we’ll get in touch after you’ve made your order to discuss the best option. There is a limit to the strength of prescription that we can cater for online.