Phone lines and chat available Mon - Fri 8am - 2pm and Sat 9am - 1pm EST
Most Frequently asked questions
What is my Pupillary Distance?
This is the distance between your pupils, measured in mm. We need this measurement to correctly glaze the lenses in your frame. In the UK this measurement is part of the dispensing service, and won’t necessarily be written on your prescription. You can ask your optician for the measurement, or use our online measuring app. Alternatively, you can stop by one of our stores where we will happily measure this for you free of charge.
Can I check the status of my order?
You can view the current status and location of any order by signing into your Cubitts account.
How can I send you my prescription?
During the checkout you have 2 options.
1. Upload a photo or scanned copy of the prescription
2. Email the prescription later to firstname.lastname@example.org
What prescriptions can you cater for?
Online, we offer single vision lenses for either distance or reading vision. Our standard price of £125 ($165 / €150) includes single vision prescription lenses using a 1.5 or 1.6 index lens. This typically covers prescriptions with sphere (SPH) values between -5.00 and +5.00. For stronger prescriptions you can add higher index, thinner lenses to your order. You have the option to add these in the checkout, but if you don’t we’ll get in touch after you’ve made your order to discuss the best option. There is a limit to the strength of prescription that we can cater for online.