ORDERING AND RETURNS
Online – If you’re ordering prescription lenses, we’ll just need an up-to-date spectacles prescription, including your name, the date of eye test, recall date, and the optometrist’s signature. We will also need your pupillary distance, so we’ll send you a link to allow you to measure yours.
In store – We can take care of everything you need at all of our stores. A full list of prices and services is available here.
What happens after I order?
Our team will review your order and, if necessary, get in touch with any questions. You will then receive confirmation of your order via email with an estimated date of delivery. You will receive further notification when your order has been dispatched or, if you opted to collect your order, when it has arrived at your chosen location.
Can I check on the status of my order?
You can view the current status and location of any order by signing into your Cubitts account.
Can I change my order?
We start processing orders a soon as possible, 7 days a week, so if you’d like to make any changes please contact us as quickly as you can.
How can I pay?
We accept all major credit and debit cards online with secure payment. You can also pay via PayPal, or over the phone through our secure payment gateway.
Can I order more than one pair with different prescriptions?
Absolutely. If you would like to do this, the best way is to place separate orders for each pair.
How old do I have to be to order prescription spectacles?
As we are not NHS affiliated, the minimum age we can process a prescription order for is 16 years old. Anyone under the age of 16 can still place a non prescription order online or in store.
How much does US delivery cost?
Delivery is free to anywhere in the US on all orders over $75, however this will not include duties and tax. Each country has different rules for customs and import duties. We suggest that you check before purchasing here.
How long will my order take to arrive?
A guideline of expected lead times can be found below:
|Order Type||Expected UK Delivery Time|
Standard prescription spectacles
7 working days
High-index prescription spectacles
7-10 working days
5 working days
4 working days
EU orders take an additional 3 working days, an additional 4-6 days for US orders, and an additional 5-6 working days for the rest of the world.
How will my order be delivered?
You will receive a dispatch confirmation email from us and email updates from the couriers with detailed delivery information.
Can I collect my order in store?
This service is only available in our London stores. To do so, follow the click and collect instructions at the checkout and we’ll let you know as soon as your order is ready for collection.
What is your return policy?
We offer a 30-day no-quibble returns policy from the date you receive your order, however postage for all international returns must be paid for by the sender.
We are happy to refund in full or exchange any item if you are not satisfied. Get in touch at firstname.lastname@example.org for more details.
Store information, including contact details and opening hours, can be found here.
A full list of prices and services can be found here.
Do you offer eye examinations?
We offer eye tests in our London stores. You can book one here.
Do you offer contact lens consultations?
No we don’t.